TRUELOAD

Cardiff removals since 2009

Moving house, surveyed first and priced to the pound.

Home and office moves, packing and storage across Cardiff and South Wales. We see your home before we quote, so the price you book is the price you pay.

4.9 from 1,140 reviews £50,000 cover on every load
A mover in a white polo shirt loading plain cardboard boxes into the back of a van

Get a price in three answers

Services

Five ways to get you moved

From a sofa across town to a four-bed house and three weeks in storage. Every price below is where the service starts; the calculator gives you yours.

Compare all services
A mover, seen from behind, stacking boxes into the back of a white van

Why a survey

A fixed price that holds on moving day.

Phone quotes are guesses, and guesses get corrected on the day. Our surveyor sees your stairs, your loft and where the lorry parks, then writes down the vehicle, the crew and the hours. That sets the price, and the price goes in your booking.

Moves a year
1,400
Claims last year
0.6%
Trained crew
24
Surprise charges
None
How we work

How a move runs

From the survey to the last box in the right room

The same supervisor runs your move from the first call to the walk-round at the end.

A video call or a visit within 48 hours. We list every room, the stairs and the parking, then email a fixed price.

Survey

A video call or a visit within 48 hours. We list every room, the stairs and the parking, then email a fixed price.

For packed moves, the crew arrives the day before with boxes, paper and blankets and labels each box by room.

Packing day

For packed moves, the crew arrives the day before with boxes, paper and blankets and labels each box by room.

Furniture blanketed and strapped, heavy items low and forward, fragile boxes last on. The supervisor keeps the inventory.

Moving day

Furniture blanketed and strapped, heavy items low and forward, fragile boxes last on. The supervisor keeps the inventory.

Every box goes into the room on its label, beds rebuilt, and we walk round with you before we leave.

Set down

Every box goes into the room on its label, beds rebuilt, and we walk round with you before we leave.

Quote calculator

Price your move in under a minute.

Home size, distance, stairs, packing and storage. Pick a date to see which days are free. The survey then fixes the number.

What are you moving?
Where from, where to?

We work out road miles from the two postcodes when we know them.

Stairs and lifts
Packing
Storage between homes
None

Wooden containers of 250 cu ft (7 m³), £19 a week each, in our Cardiff Bay warehouse.

Pick a moving date

  • Free
  • Busy day, +10%
  • Fully booked

Packing

Self-pack, fragile-only or full packing?

Most breakages start in a badly packed box. Fragile-only covers the things that break for about the price of a takeaway per room.

How our packers work
Self-pack Included Fragile-only From £95 Full packing From £240
Who packs YouWe pack kitchen, glass, pictures, lampsWe pack every room
Boxes and paper 20 boxes free, extra £2.40IncludedIncluded
When Your own timeMoving morningThe day before
Insurance on packed items Loss and external damageFull cover on what we packFull cover
Unpacking Not includedKitchen, on requestKitchen included
Typical 3-bed extra £0about £230about £550

Reviews

4.9 out of 5 from 1,140 moves

Every review is tagged with the kind of move, how far it went and how many movers it took.

Read all reviews
  • 3-bed house, full packing
  • 4 miles
  • 3 movers
“The surveyor walked round on a Tuesday evening and the price on the email was the price on the invoice, to the pound. Our stairs are ridiculous and nobody mentioned them again.”
Rhian P.Roath to Llanishen
  • 2-bed flat, fragile-only
  • 6 miles
  • 3 movers
“Moved us from a second-floor flat in the Bay with no lift. They were packed and gone by one o’clock and the piano went up our new steps without a scratch.”
Tom and Leah W.Cardiff Bay to Penarth
  • Office, 40 desks
  • 14 miles
  • 6 movers
“Forty desks out on Friday night, forty desks set up and labelled by Monday at eight. IT got a floor plan back with every crate on it.”
Office managerCardiff city centre to Newport

Moving guides

Plan the eight weeks before you move

All guides

Questions

Asked at nearly every survey

Anything else, ring the office. The person who answers can see the diary.

All questions

Before

Do I need a survey, or can you quote over the phone?
We quote every home move after a survey, either a 20-minute video call or a visit. It is free, and it is why the price does not change on the day. Man-and-van jobs and single items we can price over the phone.
How far ahead should I book?
Four to six weeks for a weekday move, eight for a Friday or the end of a month, which is when most completions land. We do take short-notice moves when the calendar has a gap; ring the office.
What if my completion date moves?
Change the date for free if you tell us at least 7 days before. Inside a week we will still try; if we cannot move you, we can hold your load in storage until you have keys.

Moving day

What time will you arrive?
Between 7:30 and 8:00 for a first-job move. The supervisor texts the evening before with the crew’s names and rings when the van is 30 minutes out.
Will you take furniture apart?
Yes. Beds, wardrobes and tables are taken apart and rebuilt at the other end at no extra cost. Fixings go in a labelled bag taped to the piece they came from.
What are you insured for?
Goods in transit up to £50,000 per load and £5 million public liability. Items we pack are covered in full; items you pack are covered for loss and for visible external damage.

After

Can you unpack for us?
Full-packing moves include unpacking the kitchen on the day. Anything else can be unpacked for £34 per mover per hour, booked the day or any time in the week after.
Something got damaged. What happens?
Tell us within 7 days. The supervisor comes back within 48 hours to see it; small damage is repaired by our furniture restorer, anything else is settled against the insurance. Our claim rate last year was 0.6% of moves.
Do you take the boxes away?
Yes, flattened boxes and paper are collected free within four weeks. Most go out on the next self-pack delivery.

Book a free survey this week

Video or at your door, within 48 hours. You get the vehicle, the crew, the hours and a fixed price in writing, with no obligation.

Office: 029 2018 0412 · Mon–Fri 7:30–18:00, Sat 8:00–16:00

Plain boxes stacked in the back of a white van, ready to go