FAQ

Questions, answered plainly

Grouped by when you will be asking them.

Still wondering?

Ring the office on 029 2018 0412. The person who answers can see the diary.

Do I need a survey, or can you quote over the phone?: We quote every home move after a survey, either a 20-minute video call or a visit. It is free, and it is why the price does not change on the day. Man-and-van jobs and single items we can price over the phone.
How far ahead should I book?: Four to six weeks for a weekday move, eight for a Friday or the end of a month, which is when most completions land. We do take short-notice moves when the calendar has a gap; ring the office.
What if my completion date moves?: Change the date for free if you tell us at least 7 days before. Inside a week we will still try; if we cannot move you, we can hold your load in storage until you have keys.
Do you supply boxes?: Every self-pack move gets 20 double-wall boxes, tape and a roll of paper delivered free. Extra boxes are £2.40 each, wardrobe cartons £9. We collect the empties after the move.

What time will you arrive?: Between 7:30 and 8:00 for a first-job move. The supervisor texts the evening before with the crew’s names and rings when the van is 30 minutes out.
Will you take furniture apart?: Yes. Beds, wardrobes and tables are taken apart and rebuilt at the other end at no extra cost. Fixings go in a labelled bag taped to the piece they came from.
What are you insured for?: Goods in transit up to £50,000 per load and £5 million public liability. Items we pack are covered in full; items you pack are covered for loss and for visible external damage.
Is there anything you will not move?: Paint, gas bottles, fuel, plants in soil over a certain size and anything alive. We will also leave cash, jewellery and passports for you to carry yourself.

Can you unpack for us?: Full-packing moves include unpacking the kitchen on the day. Anything else can be unpacked for £34 per mover per hour, booked the day or any time in the week after.
Something got damaged. What happens?: Tell us within 7 days. The supervisor comes back within 48 hours to see it; small damage is repaired by our furniture restorer, anything else is settled against the insurance. Our claim rate last year was 0.6% of moves.
Do you take the boxes away?: Yes, flattened boxes and paper are collected free within four weeks. Most go out on the next self-pack delivery.
How do I pay?: A 10% deposit to hold the date and the balance by bank transfer two working days before the move. Storage is billed four-weekly in advance.